Terms & Conditions
In certain strategic or business-related circumstances, we may decide to sell, buy, merge or otherwise reorganize our own or other businesses. This type of transaction may involve the disclosure of personal or other information to prospective or actual purchasers, or receiving such information from sellers. If our company, substantially all of our company assets, or a company business unit’s assets are acquired in such a transaction, customer information (including personal information) would be one of the transferred assets.
Our Commitment to Security
We work to protect the security of your information by using Secure Sockets Layer (SSL) software, which encrypts information that you enter. We use the best industry practices to help safeguard your information and prevent unauthorized access.
The Information We Collect
The types of personally identifiable information that may be collected from our site include, but are not limited to, name, address, e-mail address, telephone number, fax number, and information about your interests in and use of various products, programs, and services. “Personal information” is information that identifies you and can be used alone to contact you online or offline. We may also collect certain non-personally identifiable information when you visit many of our web pages, such as the type of browser you are using (e.g., Firefox, Internet Explorer), the type of operating system you are using (e.g., Windows or Mac OS), and the domain name of your internet service provider. Your credit card information may be shared as explained below.
The information we collect is used to provide an interactive experience. We use this information to facilitate participation in the interactive areas of our site. We may use the information you provide about yourself to fulfill your orders and your requests for information about our products, programs, services, or our offerings. We may use this information to communicate with you about your order, to inform you when we make changes to our subscriber agreements, to fulfill a request by you for a catalog, or to contact you about your account with us. We may use your personal information to offer you other Traxxas products, programs, or services that we believe may be of interest to you. These would only be items created and sent directly from or at the request of Traxxas and not by any outside party or vendor. You may opt out of future marketing at any time.
Credit Card Information (where applicable)
Traxxas does not keep or store credit card information on Traxxas servers. Traxxas uses a secure encrypted connection (SSL) to transfer your personal information (billing information, etc.) to a Bank of America credit card validation center. Once a transaction is complete, your credit card information is removed from our systems.
Traxxas requires the shipping address to be the same as the billing address on the credit card. We also require input of the 3 or 4-digit validation code printed on the back of the credit card. Finally, our shipping carrier helps protect against fraud by not allowing a package to be redirected to an address other than the cardholder's billing address once the package has been shipped.
How We Use The Information
The information we collect is used to provide an interactive experience. We use this information to facilitate participation in the interactive areas of our site. We may use the information you provide about yourself to fulfill your orders and your requests for information about our products, programs, services, or our offerings. We may use this information to communicate with you about your order, to inform you when we make changes to our subscriber agreements, to fulfill a request by you for a catalog, or to contact you about your account with us.
We may use your personal information to offer you other Traxxas products, programs, or services that we believe may be of interest to you. These would only be items created and sent directly from or at the request of Traxxas and not by any outside party or vendor. You may opt out of future marketing at any time.
We sometimes use the non-personally identifiable information that we collect to improve the design and content of our site, or to enable us to personalize your internet experience. We may also use this information in the aggregate to analyze site usage.
If you choose to act on a third party offer, your information may be transmitted outside of Traxxas to that third party to fulfill your request. Once submitted, your personal information is subject to the rules of that third party's privacy and information policy.
Although we take appropriate measures to safeguard against unauthorized disclosures of information, we cannot guarantee you that personal information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Notice. Inadvertent disclosures may happen as a result of unauthorized access (hack attempts) to the site. Traxxas will not use or transfer personal information provided to us in ways unrelated to the ones described above without also providing you with an opportunity to opt out of these unrelated uses.
To enhance your experience with our site, some of our web pages use "cookies." Cookies are text files we place in your computer's browser to store your preferences. Cookies (by themselves) do not tell us your e-mail address or other personally identifiable information unless you choose to provide this information to us, for example, by registering at our site; however, once you choose to furnish the site with personally identifiable information, this information may be linked to the data stored in the cookie.
How To Contact Us
Online Community (Forums)
Welcome to the Traxxas message board. Thank you for visiting, and we hope you have a great time!
Forum ObjectivesWe have created this forum to provide a friendly, easy-to-navigate online community for R/C enthusiasts to share useful and entertaining information about their R/C cars, trucks, and boats. All participants are welcome as long as they follow the rules, maintain their sense of humor, and do not do anything to interrupt the flow of good, positive information about the R/C hobby. Traxxas provides this forum as a helpful, fun, and free service for the participants. If the message forum is abused and good posting guidelines are consistently ignored, it may be removed.
Your Acceptance TermsBy using this site, you agree to these terms. IF YOU DO NOT AGREE TO THIS POLICY, PLEASE DO NOT USE THE SITE.
You are strictly prohibited from communicating on or through the site any unlawful, harmful, offensive, threatening, abusive, libelous, harassing, defamatory, vulgar, obscene, profane, hateful, fraudulent, sexually explicit, racially, ethnically, or otherwise objectionable material of any sort, including, but not limited to, any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.
You may not upload or transmit any material that infringes or misappropriates any person's copyright, patent, trademark, or trade secret, or disclose via the site any information the disclosure that would constitute a violation of any confidentiality obligations you may have. You agree not to post any advertising URL's with affiliate id's or tracking numbers or anything that actively promotes a site or company other than Traxxas and Traxxas affiliates.
You agree not to use the addresses of any member on the forum for any other purpose than one-on-one personal communication. Any mailing in bulk to the forum members (outside of official Traxxas communication) or any unsolicited e-mail to members will result in immediate suspension of your membership.
You agree not to represent yourself as another person, company, or entity.
You may not use the website to violate any applicable local, state, national, or international law.
You may not upload any viruses, worms, Trojan horses, or other forms of harmful computer code, nor subject the site's network or servers to unreasonable traffic loads, or otherwise engage in conduct deemed disruptive to the ordinary operation of the website.
You are expressly prohibited from compiling and using other users' personal information, including addresses, telephone numbers, fax numbers, email addresses or other contact information that may appear on the website, for the purpose of creating or compiling marketing and/or mailing lists and from sending other users unsolicited marketing materials, whether by facsimile, e-mail, or other technological means.
Your unauthorized use of our users' personal information in connection with unsolicited marketing correspondence may also constitute violations of various state and federal anti-spam statutes. We reserve the right to report the abuse of our users' personal information to the appropriate law enforcement and government authorities, and we will fully cooperate with any authorities investigating violations of these laws.
We reserve the right to delete any message for any or no reason. You agree that you are solely responsible for the content of your messages, and you agree to indemnify and hold us and our agents harmless with respect to any claim based upon transmission of or the content of your message(s). We reserve the right to revoke your membership to the Traxxas forum or disable your posting ability for any or no reason.
Traxxas also reserves the right to reveal your identity (or whatever information we know about you) if a complaint or legal action arises from any message posted by you.
PLEASE READ THESE IMPORTANT FORUM RULES
Note: Traxxas has a zero tolerance policy. Posting something to the Traxxas forum that personally attacks another forum member or contains profanity or any type of racial or ethnic slur will result in immediate suspension of your account
RulesThe following is strictly prohibited on Traxxas-related sites and may result in immediate account suspension:
- Posting post any profanity (harsh or mild) in your post.
- Attacking someone personally. Please don't clutter our community to attack another person.
- Padding your post count with one line posts or other attempts at flooding the forum with posts.
- Posting in a topic where it doesn't belong. We'll just move or remove it.
We require you not to post e-mails, submit to, publish through our forums, or otherwise make available on this site any content, or act in a way, which in our opinion:
(a) libels, defames, invades privacy, stalks, is obscene, pornographic, racist, abusive, harassing, threatening or offensive;
(b) seeks to exploit or harm children by exposing them to inappropriate content, asking for personally identifiable details or other things like that;
(c) advocates or promotes illegal activity; provides information on how to defraud any company or promotes of any kind of illegal or unethical activity;
(d) impersonates or misrepresents your connection to any other entity or person or otherwise manipulates headers or identifiers to disguise the origin of the content;
(e) advertises any commercial endeavor (e.g., offering for sale products or services) or otherwise engages in any commercial activity (e.g., conducting raffles or contests, displaying sponsorship banners, and/or soliciting money, goods or services for any purpose) except as specifically authorized by Traxxas;
(f) infringes or dilutes any trademark, copyright, or other intellectual property of Traxxas or another company.
(g) copies any other pages or images on this site except with express permission;
(h) contains links to other sites that contain the kind of content prohibited by these terms.
You agree not to send, create, or reply to so-called e-mail bombs (i.e., e-mailing copies of a single message to many users, or sending large or multiple files or messages to a single user with malicious intent), engage in spamming (i.e., unsolicited e-mailing for business or other purposes), or undertake any other activity which may adversely affect the operation or enjoyment of this site by any other person.
Any passwords used for this site are for individual use only. You are responsible for the security of your password. Traxxas shall be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Traxxas considers insecure, Traxxas will be entitled to require this to be changed and/or terminate your account.
Traxxas reserves the right to modify or discontinue, temporarily or permanently, all or any part of this site with or without notice, and/or to modify or establish new guidelines and limitations on their use.
The Most Important Rule of All
The most important rule to remember is to not say anything to another member via the Traxxas forum that you wouldn't say to that person if he/she were standing right in front of you. If it helps, then imagine that person is much larger and meaner than you. If you can't say anything nice, or offer criticism in a useful, constructive manner, then simply move on and don't reply to the post. Traxxas moderators/marshals will remove pointless inflammatory posts and you could quickly find yourself banned if you persist. Do your part to make the moderator's jobs easy.
General Guidelines for the Good Poster
People who frequent message boards have developed their own set of etiquette and manners for good posting within the forums. If you are new to message forums, then please adhere to the following guidelines. Following these few simple rules will help you post like a pro right from the start.
- Try to keep your remarks positive. If you don't have anything good to say about one topic, then simply pass it and move onto the next. If you must criticize, do it in a constructive manner, not in a harsh, condescending one. If you have had a bad day, please don't try take it out on the forum members. Pointless criticism and bashing only makes you look bad and will certainly get the attention of the moderator.
- DHelp out the new guys. Remember that everyone was a beginner once. The faster you feed new people with good information, the faster they will become good contributing members of the forum. Posts that put down and ridicule "newbies" or attempt to run them out of the forum are not allowed. Other forum members will look up to you for being helpful to novices and ignore you for being arrogant and insulting. What type of person do you want other forum members to see?
- Do not attempt to artificially increase your post count with one line posts. Some members try to attach prestige to themselves by the number of posts they have made. They will use many pointless, one line posts to inflate their post count. Examples might be posting just to say, "I agree" or "My thoughts exactly". These kinds of posts do not offer much to the discussion and take up valuable space in the forum. Try to advance the discussion with relevant input each time you post a comment; other forum members will appreciate you for it.
- Do not post anything in a topic where it doesn't belong. For example, don't ask a question about your electric Rustler in the T-Maxx forum. Other members won't take you seriously, and moderators will just move or delete the post.
- Stick with topics that are related to R/C models only. We want to keep our forum all about R/C-related interests. If you wish to change the subject, please use another forum.
- Be specific when posting topic and subject headings. Don't use topic headings such as "LOOOOOK!!!!" or "HELP!!!!!!!!!" The whole point of posting is to get your post read. Vague topic headings may cause other members to ignore your post. If you need help with an engine, give the topic this title: I need engine help. You will get much better response, and the forum will be much easier to read. Moderators may rename topics if the heading has nothing to do with the subject.
- Do not type in ALL CAPS. Typing in all caps will offend forum veterans because they will think that you are YELLING at them.
- Practice good grammar and typing skills. Posts that have misspelled words, poor grammar, and SlOppY tYpInG are very difficult to read. Again, the reason you are posting is so that your thought will be read. Moderators may delete the worst examples at their discretion. If English is your second language, then let forum members know so that they can exercise patience when reading your posts.
- Keep your signatures to three lines (carriage returns) or less, including your name, a quote, and a URL. Signatures cannot be more than three lines total, including wraparounds. Long signatures become annoying and cause other users to need to scroll further down the page.
- Do not attempt to bypass the language filters by using $ymbols, *stars, e x t r a s p a c e s, etc. Moderators will delete your entire post. There are kids as well as adults participating in the forum. Keep the Traxxas forum rated "G" for all ages. Be the one to set a good example for others.
- Use the Forum Search. Before starting a new topic, use the search function to see if it has already been discussed. Be a good guy and don't make regular forum members have to repeat themselves time and time again.
- Discourage the "which is better" type of threads. These topics appear amateurish and often lead to flame wars. Solicit opinions about the products in question, and then decide for yourself which one is better for you. If the thread becomes an extended flame war, the moderators may lock the topic at their discretion her forum members will look up to you for being helpful to novices and ignore you for being arrogant and insulting. What type of person do you want other forum members (and the moderators) to see you as?
- Don't abuse the Marketplace Forum. We have set up a forum that will allow you to post "for sale" ads. The marketplace forum is for individuals only and is not to be used for commercial advertising purposes. Use this forum to sell your used Traxxas products. Do not use this forum to sell the new T-Maxx parts you are making in your garage. Be sure to read our cautions about purchasing from the marketplace forum.
- Do not use the forum to contact Traxxas Customer Support. Posts that deal with warranty and service issues will be removed and forwarded to Customer Support, increasing the amount of time it takes for you to get a response. If you have support-related issues, please contact Customer Support directly.
- Don't believe everything you read. The Traxxas message forum is truly a global community able to accept posts from all over the world. Other than the clearly marked Traxxas moderators, you don't really know who is behind the alias making the post. Many posts contain opinions that may or may not be based on facts or real experience. Use the search function to view the poster's other threads. This may help you determine the credibility of the poster's information. Check everything out before you act.
The Marketplace Forum is a free service provided to allow you to post "for sale" ads. The Marketplace Forum is for individuals only and is not to be used for commercial advertising purposes. Only Traxxas products are allowed. Do not use this forum to sell the parts you are making in your garage that fit Traxxas products.
Buyer Beware! Purchase items in the Marketplace Forum at your own risk!
Traxxas does not officially know, promote, certify, or endorse any of the sellers or seller's merchandise. There is always risk involved with purchasing from unknown individuals online. You alone assume all risk and responsibility for those transactions. You alone are responsible for taking necessary precautions to protect yourself from potential internet fraud. Traxxas will play no role whatsoever in transactions initiated by individuals acting on their own behalf in the Marketplace Forum. You agree Traxxas is not liable for any claims arising from your use of the Marketplace Forum.
Traxxas is committed to enforcing the forum rules. The content of the message forum may not at all times reflect the views, goals, and objectives of Traxxas, its management, or staff. Traxxas shall not be liable for the forum content, or any consequences resulting from the content of the forum. Read the entire rules for more information. If you find material in the forum that blatantly violates the forum rules, contact us immediately.
How to Contact Us
This site is controlled and operated by Traxxas. For questions or general correspondence, please visit our contact page.
Conditions of Use
Traxxas.com is owned and operated by Traxxas, LP (“Traxxas”), “The Fastest Name in Radio Control,” manufacturer of radio-controlled models. The site is offered as part of Traxxas' overall commitment to providing service and parts support for our customers who do not have access to a local hobby dealer. This site is not intended to replace the service and parts support provided by thousands of local hobby dealers nationwide.
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. YOU ACKNOWLEDGE THAT BY ACCESSING OR USING THIS SITE, REGISTERING OR PLACING AN ORDER, YOU, YOUR HEIRS, AND ASSIGNS (COLLECTIVELY “YOU”) ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THIS SITE.
Copyright and Trademark Notice
This site is owned and operated by Traxxas. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Traxxas. Copyright © 2002-2015, ALL RIGHTS RESERVED. All audio and video clips are the sole property of Traxxas or licensed for use by Traxxas. All software used on the site is the sole property of Traxxas, or those supplying the software. You may use the content of this site only for the purposes of viewing, shopping or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Traxxas' prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
Traxxas, LaTrax, and Ready-to-Race are registered trademarks, trademarks or service marks of Traxxas. All custom graphics, icons, logos and service names are registered trademarks, trademarks or service marks of Traxxas. All other trademarks or service marks are property of their respective owners. The use of any Traxxas trademark or service mark without Traxxas' express written consent is strictly prohibited.
Disclaimer and Limitation of Liability Regarding the Use of This Site
THE TRAXXAS.COM WEBSITE AND THE MATERIALS THEREIN ARE PROVIDED 'AS IS'. TRAXXAS MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE TRAXXAS.COM SITE, ITS OPERATION, CONTENTS, INFORMATION, OR MATERIALS. TRAXXAS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TRAXXAS WILL NOT BE LIABLE FOR PRODUCTS OR SERVICES NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES, TRAXXAS IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE DOLLAR AMOUNT PAID BY CUSTOMER FOR THE PURCHASE(S) UNDER THIS AGREEMENT. YOU AGREE THAT TRAXXAS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE TRAXXAS.COM SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Typographical Errors/ Product Availability
Traxxas strives in good faith to provide the most accurate information possible on this site. Policies, pricing, and item availability are subject to change without notice, and we reserve the right to limit quantities. Prices, quantities, and availability displayed on our site are subject to final approval at the time of order fulfillment. The inventory images are shown for representational purposes only. If we are unable to display the actual image of a product, Traxxas reserves the right to display a similar image for the one described in the product information. The actual product may vary from the similar image.
Web, e-mail offers, and other advertisements are subject to correction. If a product is listed at an incorrect price or with incorrect information due to typographical error or any other error in pricing or product information, Traxxas shall have the right to refuse, modify or cancel any orders placed for the product listed with the incorrect information, regardless of whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled by Traxxas, Traxxas will issue a credit to your credit card account in the amount of the charge.
The online inventory is virtual and does not show real time inventory. Traxxas strives in good faith to provide the most accurate availability information possible on this site and maintain the security and integrity of our order processing system. Inventory quantities are updated frequently throughout the business day. Traxxas does not guarantee that items listed as 'in-stock' or 'available' on this site will be available at the time of order fulfillment. All inventory listed on the site is subject to prior sale by Traxxas.
During the order process, placing an item in your shopping cart does not reserve the item (remove it from available inventory) until final checkout and credit card processing.
This site may contain links to other sites on the internet that are owned and operated by third parties. Some of these third party sites are necessary to add functionality to this site, i.e. tracking numbers, etc.. By using this site, you agree that Traxxas is not responsible for the operation of or content located on or through any such sites.
Your receipt of an electronic or other form of order confirmation does not guarantee our acceptance of your order, nor does it constitute confirmation of our offer to sell.
Traxxas reserves the right at any time after the receipt of your order to accept or decline your order for any reason. Traxxas reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. In order to minimize fraud, some orders placed over $750.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. For orders over $750.00 (U.S.), please call 1-888-TRAXXAS (1-888-872-9927) (U.S. residents only; outside the U.S., call +1-972-549-3000). We may require additional verifications or information before accepting any order. Traxxas.com is intended solely for Traxxas' end user customers and currently does not accept large orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Traxxas.com.
Internet orders generate an automatic confirmation and response e-mail. These automatic confirmations and response e-mails are subject to correction prior to delivery due to errors, changing market conditions, product discontinuation or unavailability, typographical errors, or any other reason. Our internet pages are an invitation for you to make us an offer to buy the items described; our actual delivery constitutes our acceptance of your offer.
Traxxas charges applicable sales tax on orders shipped to the State of Texas.
Without limitation, you agree not to send, create or reply to so called e-mail bombs [denial of service concept] (i.e., e-mailing copies of a single message to many users, or sending large or multiple files or messages to a single user with malicious intent), engage in spamming (i.e., unsolicited e-mailing for business or other purposes), or undertake any other activity that may adversely affect the operation or enjoyment of this site by any other person. Any unauthorized use of the materials appearing on this site or the site's functionality may violate applicable laws and could result in criminal or civil penalties.
Traxxas uses industry standard physical, electronic, and managerial procedures to help safeguard and help prevent unauthorized access, maintain data security, and correctly use the information collected online. Any passwords used for this site are for individual use only. You shall be responsible for the security of your own password outside the boundaries of the site. Traxxas reserves the right to monitor your password and, at its discretion, require you to change it. If you use a password that Traxxas considers insecure, we reserve the right to require it to be changed and/or terminate your account.
Credit Card Authorization Charges
We accept Visa, MasterCard, American Express, and Discover. We do not add any credit card surcharges. Traxxas reserves the right to place temporary authorization charges on your credit card in order to process your order. The charges are used to test that a credit card account is active and has credit available to accommodate the transactions. This test creates a temporary authorization transaction that appears on the account. The temporary authorization transaction is not necessarily equal to the actual amount charged, but rather an anticipated amount that is used until the actual charge is processed. The actual transaction amount will appear on the account once the transaction is finished processing. The temporary authorization charge is removed from the account within 30 days after it first appears. Temporary authorization charges will temporarily reduce the account's available line of credit or available cash by the anticipated amount. If for some reason the actual charge is canceled and not processed, the temporary authorization will automatically be removed from your account 30 days after it first appears. This is standard practice for credit card transactions that has been established by the card issuers, not Traxxas.
Traxxas.com requires that the shipping address be the same as the billing address on the credit card.
Shipping & Returns
Traxxas.com does not currently accept orders outside the continental United States. Traxxas.com requires a street or physical shipping address; no P.O. boxes are allowed. International customers: please contact Traxxas directly.
Delivery Time/ Shipping Deadlines
If standard ground shipping is selected, please allow up to 2 weeks to receive your order, but most deliveries arrive within 1 week. We strive for same day shipping when your order is placed before 3:00 PM Central Time. We will notify you when we ship your order, and provide tracking numbers when available. Depending on the volume of orders and your proximity to Texas, your actual delivery time may be longer or shorter.
When to Contact Us
When your order has been processed and shipped, you will receive an e-mail confirmation (if an e-mail address was provided). If you have not received confirmation that your order has been processed and shipped by the fourth day for ground shipments, or by the following day for air shipments, then please contact us for verification of receipt/processing of your order.
Once the order has been shipped, please do not contact Traxxas to find out the delivery status of your order. You will receive a tracking number in your confirmation e-mail. This tracking number will also be available on the "Order History" page, under "My Account", after the order ships. Please use the tracking number to find the expected delivery date and to follow the travel progress of your order.
If you have received an incorrect shipment, please contact us at 1-888-TRAXXAS for detailed instructions. Our friendly customer support representatives will work with you to resolve the problem. Do not simply return or redirect the package back to Traxxas without contacting us first. The website does not have the option to return items.
We will accept merchandise for return purchased from Traxxas.com or LaTrax.com within 30 days of receipt. To be eligible for a refund, your item must be new and unused, in its original, unopened packaging. Incorrectly shipped items may be exchanged, but not returned for refund. Opened items may not be returned for refund, but may be repaired or replaced (at our discretion) if defective.
Except for incorrectly shipped items, you are responsible for and must prepay shipping charges. We are not responsible for loss or damage to the product while in transit back to us, so please add insurance to your return shipment. Once we receive your item, we will notify you, inspect it and will keep you updated on the status of your return.
Labor, installation services, and shipping charges are non-refundable. Traxxas reserves the right to charge a 15% restocking fee.
All clearance products (including refurbished, new, and open box items) purchased from this site cannot be returned.
Revisions to these Terms and Conditions
Traxxas may revise these terms at any time by updating this site. All revisions to these terms are effective for transactions after the update. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
Limitation of Liability
IN NO EVENT SHALL TRAXXAS, ITS AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AGENTS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE, OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT THE TRAXXAS PARTIES HAVE BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT THE TRAXXAS PARTIES MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY TRAXXAS SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTIONS LAW IS APPLICABLE TO THIS AGREEMENT.
Governing Law, Venue
By using this site, you agree to be bound by these terms and conditions, and by any revisions, if applicable. These terms and conditions are governed and construed by the laws (but not the rules governing conflicts of law) of the State of Texas. You agree that venue and jurisdiction for all disputes will be in Collin County, Texas.
All content on this site is the property of and copyrighted by Traxxas, or its content suppliers and protected by U.S. and international copyright laws. All software used on this site is the property of Traxxas or its software suppliers and protected by U.S. and international copyright laws. Users of this site may use the content and software on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance of the content on this site is strictly prohibited.
New Product Manufacturer's Warranties: All new products are sold with the manufacturer's limited warranty. The warranty period and service varies by manufacturer and product.
Disclaimer of Warranty, Title to Goods
EXCEPT FOR THE WRITTEN MANUFACTUERER’S LIMITED WARRANTY THAT COMES WITH THE PRODUCT, TRAXXAS EXPRESSLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. If your state limits the disclaimer, the warranty is disclaimed to the extent allowed by your state. Title to purchased goods is retained by Traxxas until goods are paid for by the purchaser.
No Consequential Damages
In no event shall Traxxas or its affiliates, or their respective officers, directors, employees, representatives, agents, contractors or suppliers (collectively, "Traxxas") be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not Traxxas has been advised of the possibility of any such damages.
IMPORTANT! TRAXXAS PRODUCTS ARE NOT DESIGNED FOR CHILDREN OR MINORS YOUNGER THAN 14 YEARS OLD. RESPONSIBLE ADULT SUPERVISION IS REQUIRED DURING OPERATION AND MAINTENANCE. Traxxas vehicles are high-performance models which are NOT intended for use on public roads or in congested areas where their operation may conflict with or disrupt pedestrian or vehicular traffic. Read all enclosed information before operating. Fully illustrated, step-by-step instructions describe adjustment, operation, and required maintenance procedures. Traxxas models should not be operated in a crowd, indoors, or without adequate space. Traxxas vehicles may require the following items for operation: AA alkaline batteries, rechargeable batteries, charger, fuel, etc. These are available from your hobby dealer. In an effort to continually upgrade our products, Traxxas reserves the right to make improvements and modifications to products, which may not be reflected in the photographs and specifications printed on the packaging. Battery and charger style subject to change and may vary from photos on packaging. To locate a product, visit the manuals page.
IMPORTANT: Help the environment by disposing of your product responsibly. The wheelie bin logo indicates the product and batteries must not be disposed of in domestic waste. Please use designated collection points or recycling facilities when disposing of the item or batteries.
EXPERTS ONLY! TRAXXAS SKILL LEVEL 10 PRODUCTS ARE NOT TOYS. THESE PRODUCTS CARRY OUR HIGHEST SKILL LEVEL RATING, 10, AND ARE NOT INTENDED FOR USE BY CHILDREN OR MINORS YOUNGER THAN 16 YEARS OLD. INDIVIDUALS YOUNGER THAN 18 YEARS OLD REQUIRE RESPONSIBLE ADULT SUPERVISION DURING OPERATION AND MAINTENANCE.
BATTERY CHARGING WARNINGS
Traxxas NIMH Batteries
Caution: Do not leave Traxxas NiMH batteries unattended while charging. Disconnect the battery from the charger after charging. Children should not charge batteries or operate battery chargers without adult supervision.
Charging and discharging batteries has the potential for serious injury and damage to property. Use care when charging and follow all instructions and cautions. Traxxas shall not be liable for any special, indirect, incidental, or consequential damages arising out of the assembly, installation, or use of their products or any accessory or chemical required to use their products. By the act of operating/using the product, the user accepts all resulting liability and releases Traxxas and all Traxxas suppliers and component makers of any and all liability associated with its use.
Charging Instructions: A peak-detecting charger is highly recommended. Use a charger that is rated for NiMH batteries. For maximum overall battery life, charge at 3 amps or less. For fastest charging and maximum performance, the pack may be charged at 4 amps. It is normal for the battery to become slightly warm as it nears full charge, but the battery should never become hot. If the battery becomes hot, disconnect it from the charger immediately.
Traxxas LiPo Batteries
Read and follow all manufacturer’s charging and handling instructions, warnings and precautions before use! LiPo batteries pose a severe risk of fire if not properly handled and charged per the instructions. Never allow children under 14 years old to charge batteries without the supervision of a responsible, knowledgeable adult.
- While charging, always place the battery in a fire retardant/fire proof container and on a non-flammable surface such as concrete
- ALWAYS charge batteries in a well-ventilated area
- REMOVE flammable items and combustible materials from the charging area.
- Use ONLY a Traxxas LiPo charger with LiPo batteries. DO NOT charge with a NiMH-only charger.
- If any battery or cell is damaged in any way, DO NOT charge, discharge, or use the battery.
- ALWAYS confirm charger settings match the battery prior to charging.
- DO NOT exceed the maximum recommended charge rate.
- DO NOT disassemble, crush, short circuit or expose to flame.
- NEVER leave batteries unattended during charging.
Traxxas Alkaline Batteries
Traxxas Power Cell Alkaline Batteries contain no mercury, lead, or cadmium and are safe for disposal with household waste.
Caution: Traxxas Power Cell Alkaline Batteries are NOT rechargeable. Do not recharge, dispose of in fire, mix with other battery types, install backwards, or disassemble alkaline batteries. Never carry loose batteries in your pocket, purse, or other container. Do not remove or modify the battery label. Responsibly discard dented or damaged batteries. When replacing depleted batteries, replace all the batteries in the device at the same time. Failure to observe these precautions may cause leakage, explosion, and personal injury.
By purchasing this product, the user agrees to accept responsibility for all such risks, and will not hold Traxxas, its affiliates, manufacturers, distributors, or sellers responsible for any accident, injuries to persons, or damage to property resulting from the use of this product. This product contains chemicals known to the State of California to contain to cause cancer, birth defects, and other reproductive harm.
If you have questions or need technical assistance, please contact Traxxas.
Routine maintenance is required, especially when running your Traxxas product through adverse conditions like mud, water, snow, sand, dirt, etc. Please see your product manual for details.
Video / Photo Disclaimer
The videos used to showcase our products are made by professional drivers in controlled environments. We do not recommend attempting the stunts depicted in the videos.
Traxxas products feature innovative and exciting designs that are created by talented and passionate Traxxas engineers, specialists, and machinists at our facility in Plano, Texas. The Traxxas development team work together to create the world’s most advanced, innovative, and fun-to-drive radio controlled performance machines. Traxxas products are created by enthusiasts who demand nothing less than ultimate performance, elevating ready-to-run to Ready-To-Race®. Traxxas products include numerous patented parts and designs. See www.Traxxas.com/pat for more information about patents related to Traxxas products.