Traxxas Warranty Service

How do I get Traxxas Warranty Service?

All warranty claims should be handled directly through Traxxas and not your hobby dealer. If you suspect you have a warranty claim, contact Traxxas toll free at 1-888-TRAXXAS (1-888-872-9927). Many times we are able to immediately solve problems over the phone. Traxxas Corporation assumes responsibility for their products and will repair or replace any defective product at their sole discretion.

Our toll-free customer service line provides direct access to our highly experienced factory trained representatives. In most cases, replacement items are sent out the same day the request is received. In the event that factory service is required, our technicians are usually able to make repairs within a 3-5 working day time frame after we receive the product.

In addition to these warranties, Traxxas offers an extended service plan for electronic components after the 30-day warranty has expired. This plan states that Traxxas will repair electronic components at any time throughout the life of the part for a flat rate plus $5.00 for shipping and handling. The electronic components covered under this service plan include certain Traxxas transmitters, receivers, servos, motors, and speed controls. The repair rate varies with the model of the electronic component. Click here to look up the rate for your ESC model and more information on Traxxas' extended service programs.

Traxxas also offers a Power-Up™ Program.