i am not a happy camper i have purchased a tai remote and docking base didn't even use it once went to use it and worked fine decided to add my iPhone to t and had to update the firmware then ..... nothing absolutely nothing i have read around and it seems lots of people are having this issue and i think this is a huge fault with this product ... a lot of money spent on a traxxas product ... so i ring traxxas to see what can be done (btw I'm in Aus) and they say to bad you may as well buy a new one .... my item is brand new still in warranty and traxxas say to bad ...... NOT HAPPY TRAXXAS !!!
im in australia and i rang the customer support and they said 'its to bad and theres nothing we can do just buy a new one !!!
It doesnt sound like Traxxas to not honor their own warranty... I'm wondering if *lost in translation* the cost to ship the Tx to Traxxas out weighed the cost of buying a replacement. Either way, sorry to hear about your trouble.
Mini Revo VXL 7107
E-Maxx 3903 - He Lives!
Did you buy the radio locally or from the US?
If you're gonna be stupid, you'd better be tough.
I had that happen also. My buddy had an ez peak blow up for no reason other than plugging it in, and they would not replace it.
"I like rc cars"....."WHAT? YOU'RE KIDDING!"
Traxxas handles all international warranty issues through our authorized international importers who legally imported the vehicle in the first place. Contact your local hobby shop where you purchased it for warranty consideration. If you purchased it in the US and imported it yourself it is a grey market import. In that case you are a US customer and the importers will not help you. If it is within the 30 day warranty period you would need to send it to Texas for warranty consideration. You would also need to cover the return shipping charge and and import charges. It may or may not be worth the costs. After the 30 day warranty period it would certainly not be worth the costs so the option is not even offered. You can certainly save money by importing an item yourself, but not having local support is part of that purchase. It is part of the cost/benefit analysis you must do before deciding where you purchase.
This issue must be taken up with support, not the open forum.
"Fortunately son, I says fortunately I keep my feathers numbered for just such an emergency!"