Just thought I drop a post about my experience!
A friend and I were bashing our slash 4x4s like usual, and for some reason I lost reverse....tried everything and it still didnt come back but in spurts.
His, he was drifting in a ballfield on 2s and all was cool and temps were also cool, his battery went dead and I lent him a 3s....bad move
I told him to take it easy, but as you all know these trucks are a blast and unable to control yourself on awesome power.....his esc melted...wires came unsoldered and all.
I contacted customer service to see if i could send 2 in one box for a discount on shipping and if they would fix it for the price on the form. Yes, save 5 bucks if you send em together, i was told.
I sent them about a week and a half ago, and on my doorstep was a box today...in time for the weekend, awesome!
When I opened the box not only did i find 2 brand new escs in the box, but a invoice for no charge!
Other companies put me through the ringer for a micro battery replacement, or a simple problem, but not Traxxas, I told them my story, got a chuckle.
Thanks Traxxas! I will never buy another brand again!