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  1. #1
    RC poster
    Join Date
    Feb 2013
    Posts
    4

    Costumer Service

    just got my new Slayer Pro yesterday. broke it in this morning... started to rip it around and lost signal from only about 16 feet away... called traxxas support and told them that the top part of the antenna at the end is missing... the guy told me he would send me out a new receiver but it would take a week, not a problem since i dont have to pay anything for it and i dont have to worry about sending the broken one back to them. top notch in my book, the problem was fixed in a matter of minutes... now the waiting game begins

  2. #2
    RC Champion
    Join Date
    Jan 2013
    Location
    Buffalo NY
    Posts
    1,330
    Glad to hear Traxxas gave you good CS. Not surprised.

    Quote Originally Posted by eck172 View Post
    lost signal from only about 16 feet away
    Just run alongside it with your transmitter!
    Make it idiot-proof and along comes a better idiot

  3. #3
    RC Turnbuckle Jr. MITCH316's Avatar
    Join Date
    May 2012
    Location
    Australia
    Posts
    3,259
    I have never dealt with them as living in Australia I just bite the bullet when something goes wrong. From what I have read on these forums that their customer service is top class.
    Rock n Rolla !

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