Results 1 to 6 of 6
  1. #1
    RC Competitor
    Join Date
    Dec 2011
    Posts
    52

    Tech support is awesome

    Just got off the phone with tech support my rx dies and wouldn't link or turn on. They are sending a new one no questions asked awesome!!!!!

  2. #2
    RC Qualifier
    Join Date
    Nov 2011
    Location
    Planet Vegeta
    Posts
    651
    i called too. it was very pleasing service. they gave me good advice
    All I need now is to set a new lap record.

  3. #3
    RC Champion
    Join Date
    Aug 2011
    Location
    El Cajon Ca
    Posts
    1,804
    I have always had excellent results also when there has been a need for their assistance...Traxxas is one of the best
    "enjoy your ride"

    Dennis

  4. #4
    RC Racer
    Join Date
    Jun 2010
    Location
    Norway
    Posts
    146
    But of your esc or motor fails they ask you to contact castle and their support is sloooooooooow....
    The ERBE viking will never walk alone

  5. #5
    RC Champion
    Join Date
    Aug 2011
    Location
    El Cajon Ca
    Posts
    1,804
    I know Castle has been very busy with repairs, and it has not just been with Spartan replacement stuff....
    "enjoy your ride"

    Dennis

  6. #6
    RC Racer
    Join Date
    Jun 2010
    Location
    Norway
    Posts
    146
    It's actually horrible for us outside the US...... (castle I mean)...

    Reported a problem to Traxxas 15.03
    Answer 18.03 (good) - the answer was "contact Castle Support" (not good...)

    Contacted Castle (mail - phone isn't that simple from Norway) 20.03...
    Asked for response 04.04 as no reply was registered
    Got answer 16.04 - send to US for repair (doohh)
    Sent to US 23.04
    Received at Castle 02.05
    Asked for status 15.05 - answer "another 2 weeks"
    Asked for status again 04.06 - same answer "another 2 weeks"
    Replacement item sent from Castle 06.06...

    2,5 months +++ in total and almost half of the season is over...

    Nice...
    The ERBE viking will never walk alone

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