MY ESC failed (completely) the second week I owned my XO-1. Died in the middle of a speed run, leaving me with no brakes at 70+mph. It is now sitting on a shelf while I wait for a new one from Castle, which I bet will take several weeks from what I hear from others. They have to send me the guts, because apparently the plastic housing is made by Traxxas and for some crazy reason Castle doesn't have any. So now not only do I have to wait for a new part while my $1100 investment sits on a shelf, but I get to cover all the labor on their defective product free of charge to them.
My buddy's XO-1 had the motor shaft fall apart on his over two weeks ago, he still hasn't received his motor which was supposed to be sent directly to our LHS "immediately". His TQi completely died on him the third or fourth time we went out, wouldn't power up at all. Still waiting on that. My telemetry has never worked beyond five feet away from the transmitter. As soon as the car pulls away I lose the link and all gauges show zero values. When I called Traxxas, I got "oh, that's weird. Try downloading and reinstalling the app". Reinstalling the app did nothing as I expected it would do. Do the techs at Traxxas really think a range issue like that would be caused by software? I'm no engineer, but its pretty obvious to me that this would be a hardware issue. Anyway, still no resolution on that, and I really don't want to send my brand new controller in and wait another 3-6 weeks for Traxxas to send another one.
Needless to say, of the motor, ESC and transmitter we have been waiting on, we have yet to receive a single replacement from either Traxxas or Castle. We have $2200 worth of paperweights sitting here, and every problem they have is due to defective products.
I have an idea, how about they just send replacements for their defective products so their loyal customers can still drive the cars they spent over a grand to own? This idea that we need to send defective products in and wait for weeks is (insert expletive of choice here).
I understand that this is a new release and there are some bugs to be worked out, but this is ridiculous. I'm really starting to wonder about the quality of Castle Creations and Traxxas products at this point, and the customer service I've received so far has been marginally acceptable at best.
Maybe if I start being more vocal, they'll take my requests seriously and get our parts sent out to us.
Are you listening Traxxas? I just want to drive my new car. That's all I'm asking for. Can you make that happen?