Results 1 to 17 of 17
  1. #1
    RC Racer
    Join Date
    Apr 2011
    Location
    Ft. Wayne, Indiana
    Posts
    219

    New Era Models? Whats up with their service?

    Hi guys, just wanted to ask the public about New Era Models products. Are they any good. I thought I've read some good things on here from some of you. Thursday night I purchased a blue 3 bar roll cage for the Jato 3.3 along with the aluminum shorter wheelie bar they offer.

    Here is my problem..... I received no confirmation email that my order was placed, they wont answer me email and they dont answer the phone. I get a stinking robotic voice that says leave a msg. Now when I do order tracking on their site it says I placed a order online with my debit card and shows what I purchased but doesnt say it was processed or shipped. You guys ever had problems with them or whats the deal?

  2. #2
    RC Turnbuckle Jr. Desert JATO's Avatar
    Join Date
    Aug 2007
    Location
    Riyadh, Saudi Arabia
    Posts
    5,661
    did you placed your order & make your calls during the weekend ? maybe they are off during this time ?
    i wish that they are not off business. what was your total purchase amount ?

    sorry for the many questions, but i'm like you feel the same worries because when i place an order to my location overseas i really becomes nervous until i'm sure it's shipped and the i receive the tracking #.

    pls. update us.

  3. #3
    RC Turnbuckle Jr. tphill's Avatar
    Join Date
    Jan 2009
    Location
    Where I lay my head is home.
    Posts
    3,276
    If new era models is in the southeast usa, they may have phone or power issues. Just a thought.


    Just went and looked and they are not in the southeast so that isn't it.
    Last edited by tphill; 05-02-2011 at 11:29 AM.
    Either you are the Predator or you are the prey

  4. #4
    RC Qualifier
    Join Date
    Jan 2010
    Location
    NORCAL
    Posts
    513
    call them...!!!!!...I believe they got something going on. It's an awsome company with very nice parts and staff.................
    nutty like a squirrel turd....!!!!!

  5. #5
    RC Qualifier
    Join Date
    Oct 2004
    Location
    striking jealousy into the hearts of all onlookers!
    Posts
    917
    I have nothing good to say about them and would not recommend them to anyone!!!
    I got skills!

  6. #6
    RC Qualifier
    Join Date
    Jan 2010
    Location
    NORCAL
    Posts
    513
    Quote Originally Posted by fastman View Post
    I have nothing good to say about them and would not recommend them to anyone!!!
    did you have a bad ordeal with them...!!..lets hear about it.
    nutty like a squirrel turd....!!!!!

  7. #7
    RC Racer
    Join Date
    Apr 2011
    Location
    Ft. Wayne, Indiana
    Posts
    219
    Ok here is the deal, I got a email an hour ago from a man named Frank at New Era Models. He let me know that they are in the process of moving and relocating so they have been down for a few days and the order I placed thursday will go out tomorrow.

    So everything is cool i guess. I was just starting to worry a bit. I mean I called friday and today during business hours plus sent them an email friday and got nothing back. Nobody was answerering the phone either. So I understand now with the explanation I got. False alarm. Sorry for bringing it up guys.

  8. #8
    RC Qualifier
    Join Date
    Jan 2010
    Location
    NORCAL
    Posts
    513
    I thought so...I new something was going on,I think I read in the revo forum they were going through a change of some kind.they are an awsome company don't hesitate to buy from them.
    nutty like a squirrel turd....!!!!!

  9. #9
    RC poster
    Join Date
    May 2014
    Posts
    12
    I know this is an old thread.is this place still open?

  10. #10
    RC Racer
    Join Date
    Apr 2014
    Posts
    126
    Quote Originally Posted by celm View Post
    I know this is an old thread.is this place still open?
    http://neweramodels.mybigcommerce.com/

  11. #11
    RC poster
    Join Date
    May 2014
    Posts
    12
    Quote Originally Posted by Mindprey View Post
    just because the sites up doesn't mean anything. I called them many times and get some women on the answering machine to just leave a message

  12. #12
    RC Qualifier
    Join Date
    Jan 2012
    Location
    NJ
    Posts
    555
    www.rlchobbies.com way better then new era and better parts and better service. I had a new era big block chassis and once I got my rlchobbies big block jato chassis it was nite and day difference in performance and I can run any gear ratio and big block I wanted. The other cool thing is there is always some one to talk to and shipping time is incredible.

  13. #13
    RC poster
    Join Date
    May 2014
    Posts
    12
    Quote Originally Posted by slayer17 View Post
    www.rlchobbies.com way better then new era and better parts and better service. I had a new era big block chassis and once I got my rlchobbies big block jato chassis it was nite and day difference in performance and I can run any gear ratio and big block I wanted. The other cool thing is there is always some one to talk to and shipping time is incredible.
    problem is there is a certain part I need that new era has

  14. #14
    RC Qualifier
    Join Date
    Jan 2012
    Location
    NJ
    Posts
    555
    what is the certain part. I know RLChobbies has a lot of jato stuff. I was all new era until you could not get a hold of them anymore or he would promise me every week Oh this week I will make your parts. That went on for a few months. Now you cant get a hold of them at all. Go on there site email them you mite be surprised. I know I was
    Quote Originally Posted by celm View Post
    problem is there is a certain part I need that new era has

  15. #15
    RC poster
    Join Date
    May 2014
    Posts
    12
    Quote Originally Posted by slayer17 View Post
    what is the certain part. I know RLChobbies has a lot of jato stuff. I was all new era until you could not get a hold of them anymore or he would promise me every week Oh this week I will make your parts. That went on for a few months. Now you cant get a hold of them at all. Go on there site email them you mite be surprised. I know I was

    this is what I need

    http://neweramodels.mybigcommerce.co...ires-trm107xl/

  16. #16
    RC Qualifier
    Join Date
    Jan 2012
    Location
    NJ
    Posts
    555
    That looks like a big block TMaxx engine mount to me
    Quote Originally Posted by celm View Post
    Last edited by slayer17; 05-24-2014 at 07:47 PM.

  17. #17
    Marshal Double G's Avatar
    Join Date
    May 2008
    Location
    Putting the water on the hot stuff
    Posts
    9,755
    This has turned into non-Traxxas support.
    The Super Derecho

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •