no more opening the case on the mmm!

[brushlessman]

i got this from morgan at cc today:

Yes, but we are processing all Monster repairs separate. Your Mamba Max
will be replaced, and should ship by next week. You will receive an
email when it goes. Concerning the Monster, the unit is being replaced.
It will be covered under warranty, and should be able to ship in the
next two weeks. However, under all normal circumstances opening the case
on this product voids warranty, and is possibly the reason there was
damage to the internal structure. Please do not open the case with any
additional units or it will void the warranty. If you have any issues
with the controller please contact us.

[cwallis]

Does that mean I need to send in my other V2 to get a new case. I emailed them for a new case about 1 and 1/2 weeks ago and have not seen it yet, they did respond saying that they were sending it.

[mkrusedc]

A little clarification:

What we are trying to prevent is the fact that people are jamming screwdrivers into the slots on the case and breaking parts off the circuit boards, and ripping wires off circuit boards trying to "fix" issues that don't even exist. 80% of the V3 failures we have seen here at Castle on the V3s have been people who ... have decided to implement a "fix" (for something which isn't a problem) and ended up damaging the boards.

If you are careful and open the case correctly, we don't have a problem with it. But we are reserving the right to DENY fixing under warranty if you are careless and damage the board by jamming a screwdriver into the case slots and destroy parts.

SO -- don't open your case just 'cause you want to. You might break something.


--------------------------------------------------------------------------------

Patrick del Castillo
President, Principle Engineer
Castle Creations

[cwallis]

Yea, I thought that is what that was all about, as I have opened the case on 5 MMM and haven't damaged a one. There is one or two people on this forum whom I have heard broke caps and other things taking the case off. IF YOU DON'T HAVE ANY MECHANICAL ABILITIES DO NOT ATTEMPT POPPING THE CASE!